FAQ
Ordering & Pricing
Where can I find prices?
Email us or send an inquiry through the contact page. Pricing depends on the model, finish, quantity and destination.
What is the minimum order quantity?
The general MOQ for the listed solid surface and resin products is 5 pieces. Contact us for mixed-model or project requirements.
Can I order samples?
Yes. Material samples and product samples can be arranged. Sample and freight costs are confirmed before dispatch.
FAQ
Production & Customization
What is the general lead time?
Made-to-order products generally take around 25–35 days. A precise schedule is confirmed for each product and order quantity.
Do you accept OEM and ODM business?
Yes. We support OEM and ODM cooperation, including selected dimensions, colors, finishes, packaging and brand requirements.
Can you match a project specification?
Yes. Send the specification, drawings, schedule and target quantity so our technical team can review feasibility.
FAQ
Shipping & After-Sales
Do you ship internationally?
Yes. We ship worldwide and can quote freight or work with your nominated freight forwarder.
What packaging is available?
We use export-standard packaging and can provide reinforced plywood packaging where the product or shipping route requires it.
Who should I contact about a quality issue?
Contact our sales and after-sales team with the order number, product details, photos and a clear description. We will respond with a practical solution.